Frequently Asked Questions: Your Pet Care Concerns Answered

Petcare Deluxe LLC first begin servicing clients near Brunswick, OH in April 2023. Since then, we have expanded the service area to include all cities surrounding Cleveland, OH and Northeast Ohio. We continue to grow our team of pet sitters and dog walkers as our service area expands.

Yes! All of our pet professionals go through an extensive federal background check process.

Of course! We are insured through PCI (Pet Care Insurance). Ask about what our insurance covers in your meet & greet! Full insurance, and bonding information available upon request.

We work together as a team! We always send one of our managers to your New Client Consultation and they will introduce your pets to any of our team members who will be caring for your pets. You may request additional consultations as needed for the price of our 30 minute drop-in visits. 

We require all clients to utilize lockboxes for us to gain access to the home. You may provide your own lockbox or purchase one from us. Garage codes or Key codes on doors are also an option. However, we always recommend two ways of getting in if the power was to go out or battery was to die.

We operate on a two hour window for most visits to account for traffic, weather, last minute requests, and other things that come up throughout our day. This means that if Time to Pet shows your visit scheduled at noon, we will arrive sometime between 11am and 1pm. All mid day visits will be between 10:30am-1:30pm We will guarantee a tighter window for pets with medical needs such as diabetic pets who get insulin.